Setup
01 — Basics
Tell us about the shop.
The essentials — name, where you are, and the numbers we'll treat as admins.
These numbers get full admin control via SMS. Separate multiple with commas. Include country code.
Location
Optional — Haywire will mention this if a client asks.
02 — Hours
When are you open?
Set your weekly schedule. Haywire won't take bookings outside these hours.
03 — Services & Staff
What you offer, who's cutting.
List your services and the people performing them.
Services
Staff members
Allocation % tells Haywire how to split incoming bookings between staff. The numbers must add to 100%.
- Solo barber? Enter 100.
- Two equal stylists? 50 and 50.
- Senior gets more work? e.g. 70 and 30.
Percentage = bookings split based on the % set above. Round robin = each new client goes to whoever's next in line.
04 — Policies
How bookings work.
Slot length, notice required, cancellations. Defaults are sensible — adjust if needed.
Appointment settings
If a slot is full, clients can join the waitlist and get auto-notified when it opens.
Booking rules
How far ahead clients can book.
Shortest time before an appointment a client can still book. Set to 2 hours and a client can book at 10am for noon. Set to 24 hours and they have to book a day ahead.
Cancellations
Weekly report
A summary of bookings, revenue, and top clients each week.
05 — Payments
Take deposits, run referrals.
Optional. Connect Stripe to collect deposits and unlock the referral program.
Referral program
How it works
- New customers get a discount on their first service
- Referrers earn tier progress, unlocking one-time discounts
- Each tier discount is used once, then resets to Bronze
- Total referrals are cumulative and never reset
- Waitlist priority based on total referrals
Minimum 10%. Recommended 15%.
Tier rewards
Bronze · 0 referrals
No discount
Silver · 1 referral
10% off (fixed)